Terms of Service

These Terms of Service govern your use of the NecDex website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

Products and Pricing

We strive to display accurate product descriptions and prices in Kenyan Shillings (KES). Prices, availability, and promotions may change without notice. We reserve the right to correct errors and cancel orders affected by pricing or listing mistakes.

Orders and Payment

An order is confirmed once we acknowledge it. We may contact you to verify details before processing. Payment terms and accepted methods will be communicated during checkout or through our sales channels, including WhatsApp ordering.

Delivery

Delivery timelines are estimates and may vary based on location, product availability, and external factors. Risk of loss passes to you upon successful delivery unless otherwise stated in writing.

Returns and Refunds

Return and refund eligibility depends on product condition, packaging, and the nature of the issue. Contact us promptly if you receive a defective or incorrect item so we can review your case.

Limitation of Liability

To the fullest extent permitted by law, NecDex is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Our liability for any claim is limited to the amount you paid for the relevant product or service.

Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact

For questions about these terms, contact us at info@dexnec.com.