Shipping Policy

Last updated: September 10, 2026

At NecDex Solutions, we strive to provide efficient and reliable shipping services to ensure timely delivery of your orders.

Our shipping policy is designed to cater to customers within Nairobi, across Kenya, and in East Africa.

Shipping Timeframes

Within Nairobi

Orders placed within Nairobi will be delivered within 2–3 hours from the time of order confirmation during our operational hours.

Within Kenya

Orders outside Nairobi but within Kenya will be delivered within 24 hours from the time of order confirmation, subject to stock availability and logistical considerations.

East Africa

Orders within East Africa (outside Kenya) will be delivered within 3–5 business days from the time of order confirmation, depending on the destination and local customs clearance procedures.

Shipping Charges

Nairobi

Shipping costs within Nairobi depend on the distance and size of the parcel, which may be delivered via a rider or cab.

Kenya

Shipping charges for deliveries within Kenya are determined based on the weight and dimensions of the package. The shipping fee will be clearly displayed at checkout.

East Africa

Shipping fees for deliveries to East African countries are calculated based on the destination and package specifications. Customers will be informed of the shipping charges during the checkout process.

Order Processing and Confirmation

Upon receiving your order, our team will process it promptly, subject to product availability.

Once your order is confirmed, you will receive a confirmation email or SMS with details of your order, including the estimated delivery time.

Delivery Partners

We partner with reputable courier services and logistics providers to ensure safe and timely delivery of your orders, including:

  • Wells Fargo
  • G4S
  • Other local courier services

For deliveries outside Nairobi and Kenya, we work closely with international shipping partners to facilitate smooth customs clearance and delivery to your location.

Tracking Orders

Customers can track their orders using the provided tracking number on our website or through the designated courier service's tracking portal.

Updates regarding the status of your shipment, including estimated delivery times, will be communicated via email or SMS.

Returns and Exchanges

For information regarding returns, exchanges, or damaged items, please refer to our Return & Refund Policy available on our website.

Contact Us

If you have any questions or need assistance regarding shipping, please contact our customer support team.

We are here to help you with any shipping-related inquiries. NecDex Solutions is committed to providing exceptional customer service and ensuring a seamless shipping experience for all our valued customers.